5500 NE 109th Court, Suite E
Vancouver, WA 98662
360.993.0600 Vancouver
503.227.0442 Portland
866.460.8764 Fax

TLC. It's How we Care for Your Business

What's the most important to your business's technology needs? That's how On Line Support takes care of you.

Technology Level Care or TLC for short is our comprehensive managed services plan that gives every business the amount of technology care that's right for their culture and budget, whether it is as-needed support or 24x7x365 comprehensive care.

The Bronze, Silver and Gold levels of Technology Level Care offers you benefits in the following service categories:

• Hourly Service Rates discounted to flat fee per month
• Deep discounts on after-hours service rates and project rates
• Faster response times
• Faster scheduling of On Site Technicians
• 24-7 Remote Monitoring
  • Server stability and performance
  • Anti-Virus and Anti-Spyware updates & Operation
  • Windows Updates and Patch Management
  • Notification of unusual events
  • Daily back up monitoring
  • Daily network & firewall monitoring
  • Server services (Exchange, SQL, etc.)
• Credit Card Processing Fee Waived
• Unlimited Remote MS OS Patch Mgmt.
• MS Service Pack Roll-outs to desktops
• Firewall security monitoring
• Online custom client portal for service tickets
• Monthly Executive Report and Annual Review
• Vendor liaison
• Unlimited e-mail support (up to 1 weekday response) from support@on-line-support.com
• Backup Monitoring and Administration
• Adding and removing users
• Virus and Malware Removal and Cleaning
• Quarterly review and planning meeting
• Anti-Spam service for all Mailboxes
• Written documentation of network
  

Want to know more? Call John Sauer or Eric Olmsted at 360-993-0600 or e-mail sales@on-line-support.com.

If you have a Telephone, Internet or Computer Emergency please contact us immediately at 360.993.0600 or 503.227.0442 so we can get you back up and running.

© 2010 On Line Support. All Rights Reserved.